My messages are not received abroad.
What can cause this problem?
Invalid number format or a restriction at your
SMS service provider
You need to use the International number format, if you wish to make your
messages reach international recipients or roaming recipients. It is also
that your SMS service provider does not allow your messages to go abroad. Please
call them to find out. When you make the call be prepared to tell the name of the
Country and the name of the mobile network, where your messages are not delivered.
For more information on International number format please visit the
about SMS number formats.
There are errors with the error code
1365 in the log, and the messages cannot be sent. Why?
It refers to the improper formatting of the phone number of the recipient,
or some other SMS sending related error.
Make sure you are using the proper phone number format:
+123456789 (international format), 0623456789 (or local number format).
If you see the following lines in your log:
INFO 3344: GSM Network registration information is not available.
INFO 3350: GSM network information:
It means, that you cannot send messages, because your modem is not registered
to the GSM network. This can happen if there is no GSM signal, or the antenna
is not connected properly to your modem. It might also be possible that your
SIM card is not working. Please try to put your SIM into a normal handset
and try to send an SMS from it.
If you are sure your modem is registered to the GSM network, please try the
1.) In the "Message handling" tab of the "GSM Modem configuration form", please
check the "Include Service Center (SCA) in PDU" checkbox.
2.) Please verify, that SMSC setting for your network. Call the provider and
find out what is the correct messages center address. Make sure this is entered
into the GSM modem configuration form.
3.) Please make sure no PIN code is set on the SIM card. Try to put the SIM into
another handset to verify if it asks for a PIN
The following URL:
lists other possible reasons that can cause this problem.
My configuration is lost after
restarting the service. What can I do about this?
should give write permission to the service, so it can save configuration
information in the following directory: "C:\Program Files\Ozeki\OzekiNG -
This problem occurs when the Ozeki NG service is
not able to save the configuration file into the configuration directory.
The configuration directory is:
C:\Program Files\Ozeki\OzekiNG - SMS Gateway\config.
Please enable write access to the service for this directory.
The Edit - Server Preferences,
edit - Server restrictions and Driver - GSM modem 1 - Configuration winodws
are all blank apart from the \'OK\' and \'Cancel\' buttons.
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