SMS FAQ

When you delete a user, it is marked as deleted by the system. The reason it is not deleted permanently at run time is due to the internal architecture of the gateway.

You have to restart the service in Start, Control Panel, Administrative Tools, Services to have the user removed permanently.

Configuration files are read when the service is started.

For performance reasons, configuration information is stored in memory. You need to restart the Ozeki NG SMS Gateway service in Start, Control Panel, Administrative Tools, Services in order to have your configuration changes applied.

Your internet connection might be down, or your DNS server might not return a response to a DNS query.

In most cases, this problem happens if your DNS server is temporarily out of service. You can add your hostname to the C:\WINDOWS\system32\drivers\etc\hosts file to work around this problem. This file is checked for the hostname entry before a DNS resolution happens. If the file contains the IP address for the searched hostname, the IP address in the file is used and no DNS lookup is performed.

Yes. You can increase the HTTP submit response timeout.

This setting can be adjusted in the "HTTP Connection" tab of the "HTTP User" configuration form. The default HTTP timeout value is 30 seconds. This means that if an SMS comes in it is forwarded instantly to a webpage through HTTP. By default

It happens, because you have forgotten to encode the phone number and SMS message. You need to send the HTTP Request in encoded format, and the Ozeki NG SMS Gateway will decode it.